Customer Reviews

The people that work here are all so very nice and very knowledgeable. They went above and beyond for my very FIRST new car purchase. Kyle helped me get set up with everything inside the car including apps and all...I highly recommend buying a new vehicle from this dealership. Thank you Coleman Chevrolet

Easy to book service appointment. Work completed in a timely manner.

Alex Bright did such an amazing job on helping me find the Jeep I wanted, he was always calm and never got frustrated, was extremely polite, laughed with me and also got excited with me. I know who I will be sending people to when they talk to me about a vehicle. You did an amazing job Alex and thank you so much for helping me. I will be coming back again.

Great people to deal with and competitive pricing! I'm from KY, and had my truck towed to the dealership when it broke down on the way to west TX. Old truck needed a new engine, which the price was astronomical! They were able to put me into a nice used truck that was within my price range. Everyone was super helpful and went out of their way for anything that I needed. Only thing they could have done better was to have given me a little more in trade-in value for my old truck. I plan on stopping in to say Hi the next time I'm in the area. Who knows, I may even purchase another vehicle from them.

Coleman's always provides excellent service. It's the only place we take our Tahoe for service. For example, if you request car wash with your service, your car will be spotless. Wonderful service. Highly, highly recommend!

Great, every employee there tries to help for you to get the best service possible

Jordan young was awesome and made car buying easy! Great place to shop for a new ride.

Very helpful and friendly staff, will buy another one when the time is right

I want to thank Carrie Lych for her excellent sales knowledge and friendliness on my Purchase of my 2025 Chevrolet Z71 1500 . I love supporting my local business and Mike Coleman Chevrolet is the Best in my Book. Thank you again Carrie and the Coleman family for the addition to my drive way .

The sales staff, especially Carrie, were very professional and made my experience a pleasant one. They worked with me to make sure I got what I wanted for what I could afford. I am very happy with my brand new truck.

They are the best in the ArLaTx very friendly shout out to Jordan he always a big help

Cassie was amazing very knowledgeable ! Always so kind ! Very easy to work with !!

We had a great experience! They were very professional and patient with us as we were out of town. Provided lots of pictures and answered tons on questions. The entire process was easy and fast. Thanks

Wonderful service and experience as always!

Easy in and out with loaner. Took a couple days to diagnose some issues. Other than that it was smooth.

Alan did an excellent job selling me my new truck. John reviewed the finance terms and options and even helped me with a full coverage warranty purchase that will keep me protected against exorbitant repair bills Alan was very thorough and explaining everything about the vehicle and what my options were. They took time to show me every possible function of the truck so that I was familiar with it I even had the honor of meeting the owner, Mr. Michael Coleman

The service is always top notch. I haven’t met anyone at this dealership that wasn’t very knowledgeable and friendly. They all go the extra mile to see that I am satisfied whether buying a car or getting my oil changed. I have and do highly recommend this dealership!

I discussed my vehicle problem and was promptly dealt with. All I encountered had positive attitudes.

Easy to negotiate and Jordan answered any and all of my questions.

Best service from any GM dealership in Texas. Highly recommend this dealership for any service, their professionalism is far beyond that of the larger dealerships and their turn around time is excellent.

Fast reasonable service!!!

Always friendly and professional. Keeps you up to date on work being done.

Awesome customer service to include the knowledgeable maintenance section. Friendliness, and best place to bring you vehicle for service. Rachel

Coleman Motors went above and beyond with my purchase experience! All the staff involved was professional, knowledgeable and awesome to work with. I would definitely purchase another vehicle from Coleman Motors.

Great service and great price!

Lovely service department

They changed the oil and filter and serviced checked my Impala.

Coleman Motors of New Boston, Texas. My wife and I do business with Coleman Chevrolet of New Boston, Texas because Michael Coleman has always been honest with us. Since Michael has owned Coleman Motors, I have purchased several vehicles from him, cars and pickup trucks. And anytime maintenance is needed for our vehicles Coleman Motors is the only place we carry our vehicles. Coleman Motors is my Chevrolet Dealership of choice!!!!

They are Awesome. I highly recommend them to everyone. They done just what they said they would do in a timely matter. I .will never use no one else. THANK'S

Everyone was so nice and was concerned that I was happy about the work that was done to my car.

Check-in and check-out were fast and smooth. Explanation of services and charges was thorough but clear. Personnel were professional and relatable.

I had done an internet inquiry on a certain vehicle and someone got in touch with me within a matter of minutes. I didn’t have to wait to see if the vehicle was available. The salesman Jon made contact with me and scheduled a time that I was to come test drive. Easy clear communications, no one hassled us when we pulled into the lot. They were eager to make a deal with us on our trade and the process went smooth. Great experience at Coleman!! Good people

They got to me as fast as possible. And the job was done in the time frame they said.

I have bought all of my vehicles from Michael for 25 years

Though at first I was told it would be a week before I could get a diagnostic appointment for my AC issue, the staff at Coleman's reached out later that day, came and picked up my truck and then finished my repair before noon the next day....awesome!!

Had to have some work done on my truck. The service people are top notch, got me taken care of, they even dealt with my extended warranty people like champs. Jeff and Charline are amazing, they deserve raises.

Wonderful!!

I appreciate them for researching my vehicle and fixing a recall they found!

Great service

BEST DEALERSHIP IN THE COUNTRY

I had my vehicle totaled in a t- bone collision. I was limited on money and my credit wasn’t stellar. The staff at Coleman took care of me and got me the truck I needed

We’ve had both Orr’s from Texarkana look at our 2019 Chevy express and couldn’t fix the transmission. It stayed at their shop for more than 4 months combined. We decided to take it to Coleman New Boston and they had us fixed up in less than 2 weeks. They’ve earned our business from now on.

I think the experience was very good everybody was friendly and very helpful

My battery was dead and they sent someone out to jump my vehicle. Traded vehicles with me got a new battery installed and dropped mine off to me. That’s excellent service. I highly recommend them.

Michael Hillis in the service department took great care in getting my truck fixed. Very courteous and went above and beyond to make sure that we were taken care of. We plan on buying an additional vehicle from Coleman Chevrolet because of our great experience with the repair of my truck . I would highly recommend this dealership.

Transmission went out on a Saturday, was replaced and ready to pick up the following Friday in time for our family vacation. Micheal and the entire service team are awesome!

Kudos to Coleman's mechanics and service department. I have a 2021 Tahoe that started having issues with the horn not working. After 3 weeks at another dealership with no diagnosis, only being told "it's working now. We cannot find anything wrong." My husband picked it up per Chevrolet Customer Service advice. Almost immediately it stopped working again. He then decided to take it to Coleman's. APPROXIMATELY 3 hours in their shop they had found the issue and had the parts ordered. 👏👏

I have had my car in twice. Thanks to all the people at Coleman Motors my car is up an running like a brand new one!! Although it took a while to get it to through not fault of their own Michael in the service department is always friendly and does a great job!!! Thanks again!

Outstanding folks here! Road trip from Virginia to Spring Branch, TX for grand daughter wedding. Lost A/C due to hose leak in record Texas heat! These folks drove back to Texarkana to get a new part for us and got us back on our trip in record time! Nice to find true professionals that deliver real customer service and concern. Rare these days. Buy and trade here!!! Capt'n Bob . 40 year veteran of Naval Submarine and combat service. Great to be back with "TEXANS"

Service department is the best around. Drove there from texarkana because the chevy dealership here is a joke. Coleman has always been great to me.

This is our second purchase from Coleman Motors, INC. We have always had a great experience there. Jordan is an awesome salesman. He really cares about his customers and what they are looking for. Everyone there is always kind and courteous. We will continue to shop there for vehicles.

Great place very friendly staff and very helpful. Went with my dad to look for a truck for him. He has had it for 3 years now and loves it. Anytime he has any questions or concerns about the the truck they are always ready to help him out.

I am very impressed with the staff at Coleman, Chevrolet. They are always above and beyond in their service to our community.

Mike in the service department is outstanding, the people here are polite and helpful, I had a problem with my heater core less than a year ago and the part failed this year, they warrantied everything and I left with a bill for diagnostics on another issue they checked for me. I will be a regular customer.

The staff and the owner made the time fly by. My husband and I looked at some of their trucks and they answered our questions and talked and joked and we enjoyed the experience.

Excellent service - we will deal with these people again.

Great customer service at this dealership from the Maintenance Dept.

Excellent everyone was so nice and really helpful and John Stout stayed in contact with me and was so friendly to me and my wife that's why I bought the Tahoe from them.

Great people to deal with. Clean, professional and helpful. I have bought a number of vehicles in my 67 years, and I would insist that any of my family and friends go to Coleman first..

I recently purchased a Jeep Grand Cherokee with the help of John Clack and his team @ Coleman Motors in New Boston! During my first complementary oil change, I delivered my Jeep covered in mud, not realizing a car wash was included during this visit. The team @ Coleman's cleaned every inch of my Jeep, inside and out. They go over and above to make all of my experiences pleasant. They offer to pick up and deliver your vehicle for oil changes as well!

They are always friendly and quick to solve problems

Excellent customer service. Quick ish turn around times And I don't feel like they demand extra services to pad the bill, they tell you this is how long approximately it'll last if you don't fix it, but please fix it if you are able.

Great service upfront. However I bought a wash/detail service that included an inside wipedown, which I did not receive. I sent pictures of the untouched parts of the inside of my vehicle to the lady who helped me get checked in/out, and was offered a redo cleaning on the inside "if I was in the area" only, with no follow up to assure I was satisfied. - I work 8pm-4pm a hour away from New Boston, it takes ahead of time planning to even bring my vehicle to you guys to be serviced, as I work the same and only times Coleman Chevrolet is open. So I was disappointed, to say the least, in the lack of customer satisfaction offered.

Everyone was friendly, courteous and attentive. Tried really hard to sell extended warranty, just doing their job . To get price agreed upon have to use their lenders!! Didn’t like that . Had to bring car back in right away to get working right. Overall it’s a nice car dealership

I take my ram truck to Coleman for service because I like to support local business. Driving around the country, I see to many closed auto dealerships. Coleman Ram always gives prompt attention. It does seem as though each time my vehicle needs parts, it has to be ordered. Folks there are friendly and attentive. I will continue to use Coleman for my vehicle needs.

Everything was okay but we were disappointed that we were told no on a complementary wash. We will most likely go to a different dealership next time on our servicing for all of our vehicles.

as soon as I explained that my truck was making a noise in the rear leave springs, I was told that Chevrolet had sent out a bulletin about the noise and how to fix it, and had it ready in an hour. Sandlin motors service department told me twice that nothing was wrong with my truck, I will never go back to sandlins motors.

Service is very good but extremely SLOW. Took my truck in for a oil change and tire rotation which comes with a "quick wash" and it took them 2 and 1/2 hours. I had an appointment set for 8am and dropped off truck and didn't get truck back till 10:30 which I felt was WAY to long for this routine service. Wouldn't recommend using them for service work unless you are able to leave a vehicle with them for the day. Service workers are very nice and very helpful

I brought my new 2500 Silverado in for two minor warranty issues after making an appointment a week prior. I arrived 15 minutes early and checked in. The truck with less than 3000 miles on it needed a software update and a front end alignment. The service manager was aware that I was waiting on the vehicle (as noted when I made the appointment) yet I had to wait for 5 1/2 hours. No communication during the wait and when I shared my concern with the service manager there was no apology; rather just excuses that it was not his or the dealers issue or fault. Poor or inadequate staffing levels are not a customers fault As the owner and an attorney, who wants to gain market share back from the Texarkana and Mt Pleasant dealers, I would suggest that you spend resources on improving the customer experience after the sale.....or you won't ever have a chance to grow your business PS. I only left this public response after my Chevrolet survey outlining the issue went unaddressed.

I wanted to buy a new vehicle locally but Coleman thought it good to add an "Upfitting" fee which is nothing more than a mark-up. Ended up buying a new Chevrolet out of town.

I have not had any luck with their repairs to my 2001 Corvette. My last repair lasted maybe 500 miles for a trans linkage replaced. They do not have a Corvette tech that is capable of Corvette repairs.

This review would only allow me to leave 1 star but if given the option, I would not have left any stars. My family and I were scammed by the dealership and I advise anyone looking to buy a new vehicle to do so elsewhere and certainly not use this location for service. I took my 2024 Chevy Silverado there on 7/21/25 because the Check Engine light came on. They called me back an hour or so later and said it's "fixed." I went to get the truck and the next day, on my way to Dallas airport, the engine blew up. I reviewed all of the dash cam footage inside and outside the truck and learned that they never even raised the hood on my truck. They simply cleared the code on the truck and called me and collected payment for fixing it. I have all of the video footage of this and a recorded call with the owner, Michael, who told me that this is GM protocol and that I should call a Uber to get me to the airport. This place is my local dealership and they are scammed me. I have had to pay for an every door direct mail campaign to send letters to every mailbox in my town and area zip codes to warn others. I have now waited almost two months because my truck engine is on back order. This dealership scammed us and refused to even attempt to make it right. (Google would not allow me to upload the videos here nor the mp3 phone calls with the Service Department person nor the owner. You can email me for those recordings and I will provide them)

I would never ever recommend this place for anything. They disrespected their customers I had a horrible experience there. No knowledge of extended warranty’s

Yall took my deposit on a Corvette that I had order I never got a call that the car was here .. the salesman wasn't the problem don't give this place a deposit on a vehicle . You won’t get your money or the vehicle

Complete joke, this would sum the service department, along with the complete dealership. Let’s take a step back in time to the first time we asked Coleman to do some work. Long story short, they said they wouldn’t work on a modified vehicle. It was converted professionally to be a RHD for work, mail delivery. They also told us that no other dealership would touch it. Well mama was wrong, we loaded it up and took it to another dealership. No issues at all about the modification and was great to work with. Downfall they were in Sulphur Springs kinda a drive to get too. Move forward a little bit, another issue arises. We take it back to Coleman. Ask/remind them about the modification, they tell us it’s a none issue. We leave it thinking maybe they had a management of change. Finally after 2 weeks of part swapping and/or finally making the correct guess, we were allowed to come get it. How can say that? Great question, one of the parts they told us that was the issue had already been replaced. It was an alternator that was 1 day old before we took it there. Did it fix the issue? I’ll give you two guesses, but you only need one. Yea, NOOO it did not fix the issue not even close. Now, why go to the dealership, another good question. There is warranty on the vehicle, in fact a lifetime one. I’m telling you this to Tee up the last part. So, as life happens another issue pops up. This time we run a code reader and code P0717 is pulled. With my sly detective skills (Google) I see it’s a transmission speed sensor. We call (last Friday) and told that we could bring it Monday. Cool we will be there, load up Monday drive up there and what do ya know they were closed (Labor Day). Hmm, this should have been the first red flag to NOT give them a third chance. We leave it anyway. Call them Tuesday (they are not good at customer service AT all when calling back), they tell us that the transmission is smoked and will need to be replaced. We tell them it has a lifetime warranty, they look it up send it off. Called us back today to inform us that the transmission is worth more than the vehicle and that the warranty was canceled, but we owe $175. Asked how the transmission could be smoked if the code was a speed sensor. I am then informed that the transmission is a CVT and they wouldn’t break it down to get the speed sensor out. So sorry, but mama is wrong again. There is an input and out put speed sensor and they are both on the outside. Thats right (Google again). Circling back around I ask how in the world the warranty could be cancelled, wouldn’t that have to come from the owner of the vehicle not the service department? I mean we did pay for the warranty so we should be the ones to cancel, right. This place is not customer service worthy at all. If so why were phone calls not made when the warranty was cancelled. Why would they be so defensive when I told them that it was nothing more than a speed sensor code before bringing it to them and all of a sudden the whole transmission is smoked. They will grip and rip you off any moment they see. If the owner or GM is reading this, you need to get rid of your service manager. He is toxic and it’s showing with the employees and how they treat customers coming in.

If you want to be treated with respect I would suggest going literally anywhere else! But if you choose to do business here, avoid John Stout at all cost. He was very rude and practically laughed in our face when we were there trying to purchase a vehicle. Ultimately he did not want to be bothered with us and pushed us to do business elsewhere. The next day we purchased a 2023 Tahoe from another Chevrolet dealership with no issues!

Went to the dealership to get a quart of transmission fluid after service, Guy checked transmission fluid found out. I didn’t need any try to refund the transmission fluid. They would not refund even though I did not even use it in a two minute. Period. Would not recommend anyone to service there vehicle at this dealership or buy a vehicle from his dealership owner was very rude and not customer oriented

Visited with the intent to purchase a pre-owned vehicle advertised on several websites including their own Coleman Chevrolet site. Called ahead to speak to a sales rep to confirm the vehicle was available and discuss general condition. I explained I had financing established and was driving 150 miles to see vehicle just to make certain there were no surprises. Arrived and found the vehicle as described, went to discuss the price. The salesman came back with an added $1,000 to the advertised price, as mentioned in several other reviews for similar reasons. Even the sale rep described the practice as 'deceitful' without batting an eye. Prices were quoted “with dealer financing”. Suggest strongly avoiding this dealership. Apparently Coleman is preying on the those who cannot secure their own financing.

Took my 2009 Jeep Patriot in, transmission issues, won't get out of second gear. Transmission is of the CVT type. They didn't even offer to look at it. I told them another mechanic had scanned the codes on the TCM, but maybe they ought to do it. Wouldn't touch it, said they didn't make replacement parts for that model anymore, despite the fact that there are still thousands of Patriots on the roads. They did quote me $7500 for a new transmission. By the way, this is the second time I've had transmission issues with this Patriot. The transmission went out in 2013, barely five years after I bought it; it was still under warranty and the dealership I bought it from replaced the transmission. I keep finding issues online that might have a bearing on this problem, but I need someone who's willing to look at it before I have to go to the hassle of trying to find another vehicle. I wouldn't be buying it from Coleman's.

I’ve been there 3 different times to get my truck worked on, and each time, the dealership didnt have the said parts to work on my truck after I made the appointment a week prior. Each time they have fed me some type of excuse, why they didn’t have parts

Brought my Truck in to get fixed - Was a warranty issue, truck was fixed ( right i hope , time will tell) the warranty company was going to pay by Credit Card but would not agree to the 3% CC fee charged by the dealer. So I get a call from the dealer wanting me to pay the 3% CC fee for the warranty company or they will need to hold the truck hostage until they get a paper check. IT may take days or weeks. This is not only dirty thing to do, but shady as all get out Will never go back and will file a complaint with the BBB, AG and any other official body that may help the next customer

I caution anyone who uses Coleman on a dodge truck……first off they were trying to not work on my 2006 Dodge 3500 because of age but I was in a bind and had nowhere else to take it well I should’ve found someone else because I have been completely ripped off I ended up paying 5000$ just to end up breaking down a couple hundred miles away because of terrible workmanship first time I went to pick up my truck I had issues with everything that the technician touched I asked for the HVAC was not working correctly and the passenger mirror was not working and the windshield wiper was broken and had a radiator leak after 5 weeks I got my truck back and I kept it for 1 day parked it less than 3 miles away from the dealership and the only repair that was working was the wipers and the terrible quality was evident the accustic lining was not secured and the windshield washer was not routed correctly and it was not secured properly and the mirror fell off over night it was found that the mirror was defective from the factory Jim assured me that he was going to make everything correct and after two weeks he contacted me that the dash was going to have to be removed and I agreed well the technician was not able to correct the problem because the first time that heater was used it didn’t work and the brand new radiator started leaking when I went to see the problem I saw why it was creamed in and had prying marks that ended up leaking a brand new radiator and it happened over 300 miles away and left me stranded use caution and check the work they do or you like me will be stranded on the side of the road

Don't waste your time

BUYER BEWARE. My wife and I had a horrible experience trying to buy a truck from Coleman Chevy. The day after(they didn't want to stay open past 6 p.m. although we drove out there to meet them after taking off of work early) we agreed to a price for their vehicle, they call AFTER all the financing is done saying unless we purchase an additional $4,000, 44,000 mile warranty, they would be selling the vehicle to "another gentleman who is on his way to look at the vehicle who DOES want the warranty." The same story I've read on this review page numerous times. Very malicious, dishonest, and not to mention ILLEGAL(under consumer laws) business tactic. The worst experience I've had at ANY dealership with individuals who truly live up to every negative car salesman stereotype.

BUYER BEWARE. I had a horrible experience trying to buy a truck from Coleman Chevy. The day after (they didn't want to stay open past 6 p.m. although we drove out there to meet them after taking off of work early) we agreed to a price for their vehicle. They called AFTER all the financing is done saying unless we purchase an additional $4,000, 44,000 mile warranty, they would be selling the vehicle to "another gentleman who is on his way to look at the vehicle who DOES want the warranty." The same story I've read this review page numerous times. Based on the evidence found in this review section, this would be a very malicious, dishonest, and not to mention ILLEGAL (under consumer laws) business tactic. DO NOT RECOMMEND.

Do not use this dealership. Never have we ever met sales people so rude and degrading. John, the sales manager, cut me off every time I tried to ask a question. All the sales people told us they were ready to make a deal with us, and they sent us home. The next day, Allen, the financial guy, called saying they want us to pay for a $4,000 warranty or they had another person who wanted to buy the vehicle. It is a waste of time, and they bounce your credit all around to lower your score. We wish we would have never walked into Coleman Cheverolet.

Coleman Motors doesn’t keep their word, and honor their deals especially if there’s lots of easy money to be made by screwing over the customer. So I placed a $6k deposit with them almost 2 years ago (8/25/21) to secure an allocation for a new Corvette Z06, and was assured in writing that would be the only markup on the car. Then I get an email from them a couple weeks back (6/5/23) saying I’m next in line, but the owner has changed his mind in regards to our deal. It stated that he would now be selling the car above the “market adjustment” that was agreed upon at the beginning. They then offered me a full refund of my $6k in writing, but wrongfully withheld the CC fees that they were charged back in August of 2021 even though they’ve been making interest on my money this whole time. The owner was no help as you could expect, and when I asked him if realized how crazy this all was he simply responded that he did not see an issue with it. Then he even went as far as to tell me that if I kept being “hateful” towards him (which is code by the way for asking questions in a polite manor that made him look bad) he would drag this process out another 3-4 months, and I would have to get an attorney to get my money back. On their website under the About Us tab there’s a link for why you should buy from Coleman Motors. The simple answer is you shouldn’t! They claim their business is “Built on the idea of honesty, earning customers’ trust and offering the lowest price possible.”, but all of that couldn’t be more from the truth. My dealings with Coleman Motors turned out to be the worst car buying experience I’ve ever had! So if you’re in the market for a new vehicle I’d suggest you buy it from literally anyone else if you care about being treated right. 10/10 would not recommend!

My wife and I were told by family members that colman was the place to go ..that is where they buy theirs and they get new ones about every 2 1/2 years....so off we go...they had a used vehicle that was really nice and I was more than willing to purchase it...the young salesman was wonderful but when we sat down to talk about the price..it all went sideways...I wanted to negotiate but instead of a kind and friendly conversation that they weren't able to go down on the price the owner and the sales manager became blunt and rude...I felt disrespected over the situation. All of this took place in like 10 minutes..I told my family what happened and they were shocked but they didn't appreciate it either...being rude lost them 3 vehicles I will buy this year..and my family said they will start dealing with Patterson...customer service is still important..you never really know who is in your office...

Needs work

This is not the place to let elderly folks send there vehicles. They will call and add unessacery work and expenses to the job everyday as long as someone will let them kept the vehicle 2 weeks added expenses everyday until we finally said nomore took it in for engine work and they talked them into everything but actually doing the work it was brought in for got the vehicle back from them almost 3g later still having the same problems. At least we have new brakes on a car that wont drive. Please watch out for these crooks

Made and appointment for warranty work with customer service.when I arrived there they said there was no appointment for me. I just needed someone to help me with my extended warranty to see it covered my problems I was having.finally got the information I needed after I went to a different department and told the gentleman there the problem I was having. I wish I'd would have looked at their ratings before making the appointment. I know if Joey was still there I would have been treated with respect unlike that guy in a vest believe his name was Richard Simmons.

Would not recommend to anyone and I didn’t even step foot in the place. They have their non negotiable warranty program just like the other shady stealerships like shottenkirk. Try to say “they have someone lined up willing to pay the warranty” which I see is a common thing from reading reviews. If you work hard for your money and cherish that, don’t plan on going here.

Wanted to use my bank for financing. Finance/Sales manager said he could do better. Then said he had another costumer wanting the buy the car using his the car dealership loan partners. Once I gave the bank all the information I got my rate from my bank. The finance/Sales manager said let him see if he could due better rate. They ran a credit check and then said they couldn't match what my bank gave Then they wanted to put an extended warranty added to the price of the auto. I said I didn't want that. Then they said we refuse to sell the auto to you. We have the other buyer welling to add the extra warranty. Also ran a Credit check on my without her ok. Does not reflect our expectations at our dealership. I Think it does, when the Sales manager said he has to make money for the Boss.

Horrible experience. We visited the dealership on Wednesday, August 23. Decided on a vehicle we wanted to purchase, but it was in the shop having bumper repaired. We paid a deposit on the vehicle and they called us today (Monday, August 29) when it came in. We were approved for financing, which we did not want to do (we wanted to pay the difference of our trade in in cash), and had agreed on all the terms. When we declined purchasing an additional warranty for nearly $4,000, they refused to sell the vehicle to us. They said someone else was looking at the vehicle who was willing to purchase the warranty. When we asked them why they were showing that vehicle to another customer when we had not only paid a deposit, but also had financing approved, had signed several documents, and was about to wrap the sale all up, they had no answer for us. We believe that was a lie to try to get us to give in. Unethical in the worst way, and we were so angry. We felt bad for you young guy who missed out on a sale. He was a good salesman. Would NOT recommend this dealership.

I bought some spare key fobs and had them programmed to do everything except my vehicle wouldn’t recognize them when they were in vehicle to start truck. Called Coleman service department and they scheduled me an appointment to program the fobs. After they told me that they programmed them after 2 hours of waiting, when I paid them and went home. I checked them and the vehicle wouldn’t recognize them. I called them and confronted them. They wanted me to bring vehicle out there again. Told me I would need to buy cheverolet fobs. I told them I would but wouldn’t pay the $85 portion to program them again when they already charged me for nothing. They informed me I would have to pay for the programming again. I will not ever use this dealership again. Make sure you check your vehicle very good before driving off the lot.

By far the WORST experience I’ve ever had at a dealership service center! Extremely rude and almost hostile *Service Advisor* that would not listen to me. The vehicle was not fixed. I ended up somewhere else that fixed the problem. I would definitely think twice before using Coleman.

Everyone was friendly for sure as we were in the buying process for our truck but once that the deal is done they are on to the next. I'm pretty sure throughout the process we spoke and saw our salesman once and for 10 minutes we were passed off to 2 others after that. Maybe it was because they weren't as busy so everyone jumped in to help but still we are use to having a sales person with us from start to finish. I would seriously suggest recording conversations in regards to promises made on their end or making sure its wrote down. We asked numerous times about a promise made to us and were told several times while we were there in person they would speak with the "saleaman" because that wasn't their "lane" fast forward 5 days after purchase no calls in regards to this so we reach out and wait a day for a response. (Mind you as we were in the buying process we were getting responses very quickly) The response we were given a day after we inquired about the promise was "our salesman stated he never said that and we could purchase what was promised" we bought a 75k dollar truck yet were here talking about a $300 promise made on their end. We have already purchased what was promised to us elsewhere so this is the simple matter of principle and they will Say what they can to make you feel like a small caring dealership but not carry out that way. They offer no military discounts on anything as well for any vets wondering. We will be adding to our vehicle fleet elsewhere. But again they were all nice people just not who we will do business with again. They also have nice trucks(sticker prices are no where close to accurate and you find that out at purchase) but were happy the the 22 dodge ram we bought. Also if they tell you that they can add parts to your truck such as leveling kits,and other things make sure you speak to their service department first because we were told by the salesman all this extra work can be done by them quickly however when sent back to service we were told they either don't do those things or can't get parts. So it goes back to my main point don't take their word for it. Sad truth but that's the way the world is anyways.

Very very bad business takes place here at Coleman Motors. I purchased a new 2022 Ram 3500 on Saturday afternoon at an agreed set price, submitted a credit card for the down payment, and was assured the vehicle had our name on it and we would finish the deal monday morning. Monday morning is here, and they have forced an additional 6,306 dollars worth of warranties and gap insurance, AFTER the deal was already agreed upon on both myself and coleman motors. This is a bait and switch tactic, that happens at the worst of the worst businesses, and unfortantely, happened at your business today. I am a strong repeat commercial vehicle buyer of Dodge vehicles, and wont be buying this truck because I am not willing to pay for these "add ons" that the next customer is supposedly paying. If your dealership did as they said they did or would do, there wouldn't have been a 2nd customer to offer this tactic too on this particular truck.